What we're looking for

We are seeking a dynamic and passionate individual to serve in the role of Manager - Clinic Operations. This role is responsible for end-to-end activities which occur during the provision of care for patients and the support of providers rendering care and services. This individual will develop, refine, participate in, and oversee practice operations for our growing virtual primary care practice. This is initially a very “Hands On” position with the opportunity to build a team.

Responsibilities

Staff Supervision

• Supervise the work of virtual Medical Assistants, Clinical Operations Coordinators, and other assigned resources
• Create, post, and recruit new talent to the team
• Evaluate team members, identify opportunities for growth and development and provide guidance and mentoring
• Training of staff

Clinic Operations

• Develop, refine, participate in, and oversee practice operations including:
  • patient registration
  • patient scheduling
  • insurance verification
  • patient connectivity
  • patient referrals (other providers, lab, radiology)
  • provider scheduling
  • provider connectivity
  • visit coding
  • visit billing
  • patient follow-up and care coordination

Provider Support

• Onboarding of credentialed providers including:
  • practice orientation
  • system access
  • eRx enrollment
  • computer/EMR training
  • templates and favorites
• Day to Day coordination with providers and staff
  • Slack communication
  • Troubleshooting & escalation as needed

Department Administration

• Creation of Policies and Procedures
• Coordinating PA and NP chart reviews with Supervising Physicians
• Data Collection and Assembly
  • Operations metrics (visits, no show’s, cancellations, etc.)
  • Performance metrics for quality programs

Department Communications

• Check & respond to patient emails
• Check & return calls, voicemails, text messages, faxes
• Screen chief complaints for appropriateness for telemedicine when non-medical staff are online

Other duties as assigned

Your skills & Who you are